ServiceNow Business Analyst – CMDB & Service Mapping

About the role

We are looking for a ServiceNow Business Analyst with specialist knowledge of CMDB and Service Mapping to support enterprise configuration management and service visibility initiatives in Riyadh.

Key responsibilities

• Gather and document requirements for CMDB, Discovery and Service Mapping.
• Run workshops with infrastructure, application and operations teams.
• Define business rules, data requirements and service mapping use cases.
• Support CI classification, relationships and data ownership definitions.
• Analyse CMDB completeness, accuracy and data governance needs.
• Translate requirements into user stories and functional specifications.
• Collaborate with developers, architects and technical stakeholders.
• Support testing, UAT, documentation and implementation.
• Contribute to CSDM adoption and ongoing service data improvement.

Required profile

• Proven Business Analyst experience on ServiceNow projects.
• Solid functional knowledge of CMDB, Discovery and Service Mapping.
• Understanding of configuration management and IT service management principles.
• Experience with process mapping, requirements gathering and stakeholder workshops.
• Strong documentation, communication and analytical skills.
• Familiarity with Agile delivery and UAT.

Required skills

• ServiceNow
• CMDB
• Discovery
• Service Mapping
• CSDM (desirable)