Supervisor-Front Office

About the role

The Front Office Supervisor ensures smooth guest arrivals and departures while maintaining high service standards at a Marriott property in Madinah. You will lead a team of front desk associates, handle cash and payment processes, and act as the primary point of contact for guest inquiries and requests.

Key responsibilities

• Process all guest check‑ins, verify identity, payment method, assign rooms and issue keys.
• Set up accurate guest accounts, enter Marriott Rewards information and ensure rates match market codes.
• Secure payment, verify billing, balance receipts and manage bank drops at shift start and end.
• Compile daily reports, cashier and closing logs, and maintain contingency lists.
• Provide directions, property information and assist guests with special needs.
• Follow up on guest requests and coordinate with appropriate departments.
• Notify Loss Prevention/Security of any theft reports.
• Assist management with training, evaluating, counseling and motivating front‑desk staff.
• Adhere to safety, appearance and confidentiality standards.

Required profile

• High school diploma or GED equivalent.
• Minimum 1 year of related front‑office experience.
• At least 1 year of supervisory experience.
• No specific license or certification required.

Required skills

• POS system operation.
• Cash handling.
• Basic accounting procedures.