Telephone Operator – Front Office (Saudi Nationals Only)

About the role

The Telephone Operator supports the Rooms Division by handling all incoming calls for the hotel in a friendly and caring manner, ensuring compliance with Kempinski and LQA standards.

Key responsibilities

• Answer all incoming calls and route them to the appropriate extension efficiently.
• Record guest messages accurately and deliver them promptly.
• Manage Do Not Disturb (DND) and confidential status requests.
• Process personal and automatic wake‑up call requests for guests, groups, and crew.
• Respond to guest inquiries, provide information, and forward issues to relevant departments.
• Act as the communication centre during emergencies, handling all hotel communications.
• Maintain records of Domestic Direct Dial (DDD) and International Direct Dial (IDD) calls.
• Coordinate telephone charges with the front office for guest billing.
• Monitor TV channels and public‑area music for proper functioning.
• Keep telephone directory, staff changes, emergency procedures, and hotel product knowledge up to date.
• Maintain a tidy workstation at all times.

Required profile

• Saudi national.
• Excellent verbal communication skills with a friendly, caring attitude.
• Ability to handle multiple calls and prioritize tasks in a fast‑paced environment.
• Strong attention to detail for accurate message taking and record keeping.
• Capability to remain calm and act decisively during emergencies.

Required skills