Telephone Operator – Hotel Front Office (Saudi Nationals Only)

About the role

The Telephone Operator supports the Rooms Division by handling all incoming calls for the hotel in a friendly, caring, and professional manner. This position is based in Al Khobar and is open to Saudi nationals only.

Key responsibilities

• Answer all incoming calls and route them to the appropriate extension efficiently.
• Record and deliver guest messages accurately and promptly.
• Manage Do‑Not‑Disturb and confidential status requests.
• Process personal wake‑up calls for guests and automatic wake‑up calls for groups and crew.
• Respond to guest inquiries, take appropriate actions, or refer issues to relevant departments.
• Serve as the communication centre during emergencies, handling all hotel communications.
• Maintain records of Domestic Direct Dial (DDD) and International Direct Dial (IDD) calls.
• Coordinate telephone charges with the front‑office reception for guest billing.
• Monitor TV channels and public‑area music to ensure proper functioning.
• Keep telephone directory, staff changes, emergency procedures, promotions, and hotel product knowledge up to date.
• Maintain a neat and organized workstation at all times.

Required profile

• Saudi national (as specified in the posting).
• Friendly, caring and professional telephone etiquette.
• Strong communication skills and ability to handle guest requests.
• Attention to detail for accurate message taking and record‑keeping.
• Capability to act as the communication hub during emergencies.

Required skills