Assistant Front Desk Manager (Saudi National)

About the role

This entry‑level management position supports the daily operations of the front office at Sheraton Jeddah. You will lead and assist the Bell/Door staff, switchboard, and Guest Services teams, ensuring both guest and employee satisfaction while meeting budgetary targets.

Key responsibilities

• Support the Front Desk Manager in supervising the front desk team and related areas.
• Coach, counsel and motivate staff, handling questions and concerns.
• Cover duties during manager or employee absences, ensuring seamless service.
• Guide daily shift operations, set performance expectations, and monitor progress toward guest service goals.
• Handle guest complaints, resolve disputes, and maintain high service standards.
• Participate in department meetings and communicate clear objectives.
• Assist with financial and administrative responsibilities as needed.

Required profile

• High school diploma or GED with at least 2 years of guest‑services or front‑desk experience, OR a 2‑year degree in Hospitality, Business Administration or related field.
• Strong interpersonal and communication abilities.
• Demonstrated honesty, integrity and a leadership mindset.
• Ability to work collaboratively and build trust among team members.

Required skills

• Front Desk Operations
• Communication
• Customer Service
• Guest Services