Customer Service Adviser
National Parcel Stations Network | Parcelat · Riyad
Job description
About the role
The Customer Service Adviser provides exceptional support to customers through various channels, ensuring their inquiries and issues are handled promptly and professionally.
Key responsibilities
- Interact with customers via call, email, social media, or online chat to provide support and information.
- Resolve customers' problems and concerns, taking appropriate actions.
- Maintain customer accounts and detailed records of interactions.
- Use knowledge of specific services to answer inquiries or forward them to the appropriate staff.
- Follow up on customer requests or complaints with other departments.
Required profile
- Bachelor's degree in business management, supply chain, information systems, or related field.
- At least 1 year of customer service experience, preferably in logistics.
- Ability to work in shifts.
Required skills
- Experience with CRM systems such as Zendesk, Freshdesk, or Zoho Desk.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Native Arabic language skills and intermediate English.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Saudi Arabia.
Salary: Customer Service Representative Based on 28 job offers in Saudi ArabiaSalaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 4 hours ago
Expires 1 month from now
7 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
National Parcel Stations Network | Parcelat
Riyad