Director of Private Office

About the role

The Director of Private Office leads the daily operations and strategic direction of a family‑owned private office, overseeing residential properties, private and governmental affairs, and related support services. Reporting directly to the Chairman, the role is responsible for driving service excellence, operational efficiency and aligning all functions with the family’s long‑term vision.

Key responsibilities

• Provide strategic leadership and mentorship to a cross‑functional team, fostering a culture of proactive 7‑star service.
• Evaluate current staffing and service levels, identify gaps, and implement training and optimisation plans.
• Review, standardise and optimise operational plans, workflows, manpower, schedules, assets and budgets.
• Develop and execute a comprehensive strategic plan for the Private Office, aligned with the family’s objectives.
• Create and manage SOPs and performance metrics to ensure best‑in‑class procedures.
• Build a strong middle‑management layer across properties, operations and private affairs divisions.
• Oversee all administrative and operational functions, ensuring consistent quality and efficiency.
• Act as the primary liaison for the Chairman and family on private office matters, providing discreet support.
• Coordinate with Support Services (HR, Procurement, Legal, Security, IT) and International Operations on strategic decisions.

Required profile

• Proven senior leadership experience in managing complex, multi‑disciplinary operations.
• Strategic thinker with a track record of implementing transformational change.
• Strong analytical skills to assess staffing, workload and operational performance.
• Excellent communication and stakeholder management abilities, especially with high‑net‑worth families.
• Ability to work under pressure and handle crisis contingency planning.

Required skills