Guest Experience Agent – Jeddah Edition Hotel
EDITION · Djeddah
Job description
About the role
We are seeking a Guest Experience Agent to join the Jeddah EDITION hotel team. In this front‑line position you will handle guest inquiries and requests across multiple channels, ensuring a seamless and memorable stay.
Key responsibilities
- Answer and process guest requests, questions, and concerns via telephone, email, chat and mobile devices.
- Operate the telephone switchboard, manage wake‑up calls and direct calls to appropriate departments.
- Log all guest interactions in the system, coordinate with Bellperson, Housekeeping and other services, and follow up to confirm resolution.
- Provide information on room features, hotel amenities and local attractions.
- Process room‑service orders, assist with menu selections and record transactions in the point‑of‑sale system.
- Help guests with internet access and in‑room entertainment equipment.
Required profile
- High school diploma or G.E.D. equivalent.
- No prior related work experience required.
- Ability to read and verify information in various formats and to stand, sit or walk for extended periods.
- Capability to lift objects up to 10 lb without assistance.
- Professional appearance, clear communication skills and commitment to confidentiality.
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Published 8 hours ago
Expires 1 month from now
3 views · 0 interested
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EDITION
Djeddah