IVR Developer – Design, Build & Maintain Call Flows

About the role

We are seeking a skilled IVR Developer to design, build and maintain automated telephony solutions, creating voice‑driven applications and optimizing call flows for our clients in Riyadh.

Key responsibilities

• Design, develop and implement Interactive Voice Response (IVR) applications using VoiceXML and industry‑standard platforms.
• Build call flows, menus, prompts and routing logic to enhance caller experience.
• Integrate IVR with CRM, ERP, ticketing and other back‑office systems via APIs, databases and middleware.
• Configure and maintain telephony platforms (SIP, VoIP, PSTN) and support multi‑channel engagement (voice, SMS, chatbot handoff).
• Perform end‑to‑end testing, load and stress testing, and troubleshoot issues to ensure system stability.
• Maintain documentation and conduct quarterly health checks of IVR systems.

Required profile

• Bachelor’s degree in Computer Science or a related field.
• 8–10 years of experience with contact‑center technologies such as Avaya, Cisco, Genesys, Twilio, Zoom or Amazon Connect.

Required skills

• Avaya, Cisco, Genesys, Twilio, Zoom, Amazon Connect platforms.
• VoiceXML (VXML) development.
• SIP, VoIP, PSTN telephony protocols.
• API integration, database and middleware knowledge.
• CRM and ERP system integration.

What we offer

• Competitive base salary with attractive benefits.
• Collaborative work environment and strong career progression opportunities.