Travel Consultant Lead – Corporate Travel Supervisor

About the role

The Travel Consultant Lead combines hands‑on corporate travel booking with operational supervision. You will deliver high‑level travel services to key clients while ensuring the support team runs smoothly, meets SLAs and handles escalations efficiently.

Key responsibilities

• Provide end‑to‑end corporate travel services (flights, hotels, rail, car rentals, ancillary) for assigned clients, managing complex itineraries and VIP bookings.
• Ensure compliance with client travel policies, advise on routing, fares and booking classes, and handle ticketing, reissues, cancellations and refunds.
• Oversee daily operations of the travel support team, monitor queues, and act as the first point of contact for operational questions.
• Manage second‑level escalations related to service delivery, SLA breaches or supplier issues, ensuring timely resolution.
• Control team attendance, punctuality and schedule adherence to maintain continuous coverage.
• Support onboarding and on‑the‑job guidance for junior consultants, share best practices and suggest process improvements.

Required profile

• 5‑7 years of experience as a corporate travel consultant in a TMC or business‑travel environment.
• At least 2 years in a supervisory or senior team‑lead role.
• Native Arabic speaker with high English proficiency.
• Strong decision‑making, problem‑solving and attention‑to‑detail abilities.

Required skills

• Proficient with GDS systems – Sabre (preferred), Amadeus or Galileo.