Customer Happiness Officer (Reception & Guest Services)

About the role

We are seeking a passionate Customer Happiness Officer to be the first point of contact for our patients. You will welcome visitors, manage appointments and ensure a smooth, friendly experience from booking to check‑out.

Key responsibilities

• Greet patients and visitors with a warm, professional demeanor.
• Handle appointment scheduling, confirmations and cancellations.
• Manage front‑desk operations, including phone calls and walk‑ins.
• Assist patients through the check‑out process and address any immediate concerns.
• Maintain a tidy and organized reception area.

Required profile

• Previous experience in customer service or reception.
• Excellent communication skills in Arabic and English.
• Professional appearance and a positive attitude.
• Strong organizational and interpersonal abilities.

Required skills