Import Export Manager - KSA Sales Operations

About the role

Pladis, a global biscuits and confectionery business, is looking for an Import Export Manager for its KSA sales operation in Jeddah. The role covers end-to-end order fulfillment, import and export coordination, cross-functional supply chain coordination, performance reporting, insurance and compliance, and continuous improvement.

Key responsibilities

• Support end-to-end order fulfillment from order entry to delivery, monitoring KPIs such as On-Time Delivery (OTD/OTIF), order cycle time, backorders and delay root cause analysis
• Coordinate with the Sales team on order processing, delivery dates and customer communication, and align order priorities with inventory and shipment schedules
• Manage day-to-day import and export activities, including finished goods, project cargo (machinery) and spare parts, and liaise with freight forwarders, customs brokers, suppliers and customers
• Track shipments, resolve delays, damages and documentation issues, and prepare export operational reports on orders, shipments and delivery status
• Act as a coordination point between Sales, Supply Planning, Warehouse, Logistics and Finance, and identify supply chain bottlenecks
• Manage marine and land insurance, including policy administration, renewals, claims and payments, and ensure compliance with trade regulations
• Support process improvement, SOP updates, system accuracy and data quality, and act as backup to the line manager

Required profile

• 7-10 years in Supply Chain / Logistics / Sales Operations
• FMCG experience strongly preferred
• Hands-on import and export experience in Saudi Arabia, including customs, re-export and port operations
• Strong order management background and experience coordinating with freight forwarders, customs brokers and distributors

Required skills

• Advanced Excel (pivot tables, VLOOKUP, reporting)
• Shipment tracking tools and logistics dashboards
• Strong ownership, communication, problem-solving and stakeholder management under pressure