In-Room Dining Supervisor

About the role

Basiqat by Mantis, a luxury eco-resort in Riyadh under the Accor Group, is in its pre-opening phase and is looking for an In-Room Dining Supervisor to join its Food & Beverage team. The supervisor oversees daily in-room dining operations, sets up service procedures, trains staff and ensures the department is ready for opening.

Key responsibilities

• Supervise daily in-room dining service, ensuring orders are received, prepared and delivered to the right standard, with attention to special dietary needs and allergies
• Coordinate tray and equipment collection, maintain cleanliness and hygiene, and ensure compliance with Mantis and Accor brand requirements
• Deliver personalized, discreet service, handle guest requests and complaints, and promote a culture of service excellence among team members
• Help set up operational procedures, checklists, service sequences and standard operating procedures, and support menu familiarization and service rehearsals before opening
• Train and supervise in-room dining team members, prepare duty schedules and give on-the-job coaching
• Communicate with Kitchen, Housekeeping and Front Office, coordinate VIP amenities and special occasions, and monitor order flow
• Monitor supplies and consumables, assist with inventory checks, minimize waste and support cost control
• Ensure food safety, hygiene and HACCP compliance, and report food safety concerns to management
• Maintain accurate records, shift reports and guest feedback logs, and perform additional F&B duties as assigned

Required profile

• Diploma or bachelor's degree in Hospitality Management, Food & Beverage Management or a related field
• Minimum 2-3 years of F&B service experience, preferably including in-room dining
• Previous supervisory experience in a hotel or resort is highly desirable; pre-opening experience is an advantage
• Experience in luxury hotels, resorts or internationally recognized brands is preferred
• Strong understanding of luxury in-room dining service standards and order-taking procedures
• Ability to work shifts, weekends and public holidays, and adapt to a pre-opening environment

Required skills

• Familiarity with hotel point-of-sale (POS) systems and in-room dining order management
• Excellent command of English; Arabic is highly desirable
• Leadership, team supervision and coaching, and strong communication skills
• Attention to detail, ability to work under pressure and handle guest complaints professionally

What we offer

• Part of a pre-opening team building a new luxury eco-resort
• Professional growth within an internationally recognized hospitality group
• Learning and development opportunities within Accor
• Applicable employee benefits and recognition programs