Account Management (IC) Associate

About the role

The Account Management (IC) Associate is the primary point of contact for assigned corporate clients, ensuring high satisfaction and retention while supporting other clients as needed. This role involves managing client relationships, driving renewals, and identifying growth opportunities.

Key responsibilities

• Own and manage a portfolio of clients (via brokers and direct), maintaining high satisfaction and retention rates.
• Lead the annual renewal process, negotiate terms, and optimize profitability.
• Conduct regular strategic meetings with brokers and clients to review performance, successes, and challenges.
• Handle escalated, non‑routine issues, coordinating with internal teams for timely resolution.
• Stay informed on GCC compliance requirements and proactively identify portfolio risks.
• Identify upsell and cross‑sell opportunities throughout the year.
• Maintain accurate client records in Salesforce with a target of 100% data accuracy.
• Collaborate closely with internal stakeholders to deliver seamless service and support.

Required profile

• Demonstrated ability to manage a book of corporate clients and build strong relationships.
• Experience leading renewal negotiations and driving profitability.
• Strong analytical mindset to assess performance metrics and identify risks.
• Excellent communication skills for strategic meetings and issue resolution.
• Proactive approach to compliance and risk management.

Required skills

• Salesforce