Collection Executive

About the role

The Collection Executive is responsible for protecting the company’s financial health by ensuring timely collection of receivables and maintaining professional communication with clients. This position works closely with internal departments to resolve payment issues and improve overall collection performance.

Key responsibilities

• Issue accurate customer invoices and monitor the receivables list for overdue accounts.
• Send payment reminders according to the company’s collection process and follow up with customers to collect overdue payments.
• Address and resolve invoice or account‑related issues in coordination with relevant departments.
• Respond promptly to customer inquiries regarding payments and account status.
• Coordinate legal action for delinquent accounts together with the legal department.
• Support termination procedures for defaulting customers in collaboration with internal stakeholders.
• Prepare daily and weekly collection status reports for management review.
• Identify customers requiring special follow‑up or escalated action and analyze collection trends to provide insights.
• Ensure compliance with financial policies, procedures, and legal regulations, and support internal and external audits.

Required profile

• Strong interpersonal and communication skills.
• High attention to detail and accuracy.
• Ability to collaborate effectively with multiple internal departments.
• Proactive problem‑solving attitude.

Required skills