Customer Care Agent

About the role

The Customer Care Agent will be the first point of contact for AJVA customers, delivering high‑quality telephone and online support. You will handle inquiries, resolve complaints, and promote sales while ensuring customer satisfaction in line with AJVA policies.

Key responsibilities

• Answer customer calls, emails and social media messages promptly.
• Resolve queries, complaints and technical issues according to AJVA procedures.
• Record and update customer information and feedback in the CRM system.
• Coordinate with internal departments to follow up on customer issues.
• Identify opportunities for process improvement and cost reduction.
• Prepare accurate reports on call‑center performance.
• Support loyalty programs and ensure compliance with safety, quality and environmental policies.

Required profile

• 0‑2 years of experience in customer service or a related field.
• High school certificate; a diploma in Sales, Marketing or a related area is preferred.
• Strong communication skills and a customer‑focused attitude.
• Ability to work in a fast‑paced environment and handle multiple channels.

Required skills

• CRM system usage