Customer Care Officer

About the role

Alkhorayef Energy Systems (AES) is seeking a motivated Customer Care Officer to join its Riyadh team. The role focuses on delivering professional support to customers across multiple channels and ensuring timely resolution of enquiries and complaints.

Key responsibilities

• Handle inbound and outbound calls, responding professionally to customer enquiries.
• Create, assign, and follow up on customer leads.
• Register customer complaints and coordinate with relevant departments until resolution.
• Conduct customer satisfaction surveys and accurately record feedback.
• Monitor interactions through email, chatbot, and other service channels.
• Support supplier registration, tender coordination, PQD documentation, and reporting.
• Maintain accurate records and ensure timely follow‑up on customer requests.
• Escalate overdue or unresolved cases to the CRM Team Lead.

Required profile

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer care or customer service.
• Strong communication, coordination, and follow‑up abilities.
• Good reporting and documentation skills.
• Proficiency in Arabic and English.

Required skills