Customer Quality Specialist

About the role

The Customer Quality Specialist will manage internal and external customer complaints, ensuring swift resolution and high satisfaction. You will lead root‑cause investigations, develop corrective and preventive actions, and maintain strong relationships with customers across the power‑grid sector.

Key responsibilities

• Receive, assess and coordinate resolution of customer quality complaints.
• Conduct systematic RCA and implement corrective and preventive actions.
• Execute containment actions quickly to limit impact on customer operations.
• Maintain and improve customer satisfaction ratings and perform regular customer audits.
• Communicate status updates to customers in a timely manner.
• Ensure compliance with internal QMS, external regulations and company procedures.

Required profile

• Bachelor’s degree in Electrical or Mechanical Engineering.
• 12‑15 years of experience in high‑voltage service, installation & commissioning supervision, or quality escalation handling.
• Proven experience working in Saudi Arabia or similar markets.
• Strong communication and presentation skills in English (spoken and written).
• Ability to influence cross‑functional teams and drive continuous improvement.

Required skills

• Root Cause Analysis (RCA)
• GIS product knowledge
• SAP QM module
• Quality Tools and Lean Six Sigma
• HV sub‑station protection and operations
• QMS internal quality auditing
• Quality control and assurance