Customer Service Representative

About the role

Join D&B as a Customer Service Representative and become the primary point of contact for corporate clients across the Middle East and surrounding regions. You will manage inbound leads, provide accurate product information, and support the sales team in generating new business.

Key responsibilities

• Oversee and manage the daily flow of leads for specific D&B products.
• Communicate professionally with existing and prospective clients, delivering detailed information on service offerings.
• Record and track inquiries, complaints, and comments, ensuring timely follow‑up.
• Liaise with internal departments to guarantee prompt delivery of client deliverables.
• Direct requests to the appropriate teams for resolution.
• Maintain and update the customer database.
• Support research activities and contribute to lead generation.

Required profile

• Bachelor’s degree.
• 3‑5 years of B2B customer service experience managing corporate accounts.
• Proven track record in corporate customer service.
• Strong communication, interpersonal, and teamwork abilities.
• Ability to multitask, prioritize, and thrive under pressure.

Required skills

What we offer

• Opportunity to work with a leading global business information provider.
• Professional development within a fast‑growing regional recruitment firm.