Customer Support Specialist

About the role

We are looking for enthusiastic individuals to join our Center of Excellence as Customer Support Specialists. You will be the first line of assistance for Foodics customers, handling inquiries about our restaurant management and payment solutions and ensuring a high‑quality service experience.

Key responsibilities

• Handle client inquiries and provide accurate answers through various communication channels.
• Escalate and follow up with internal teams until each case is resolved.
• Document all interactions in our CRM and ticketing system with precision.
• Train customers on using Foodics products via virtual sessions.
• Report daily activities to team leaders and flag areas needing attention.

Required profile

• Bachelor’s degree in any field (preferred).
• 0–1 year of experience in a call‑center or customer‑service role.
• Fluent spoken English and excellent typing speed.
• Willingness to work flexible shifts on‑site in Khobar.
• Ability to conduct training sessions and work autonomously until case resolution.

Required skills

• Ticketing systems

What we offer

• Competitive compensation package with bonuses and potential equity.
• Regular training, an annual learning stipend and personal development opportunities.
• Work with a multicultural team spanning 14 countries.
• Autonomy, mentoring and challenging goals in a fast‑growing SaaS environment.