Front Desk Administrator

About the role

The Front Desk Administrator at Furless in Riyadh ensures a warm, professional experience for every guest while supporting sales growth and client retention. This position manages reception operations, appointment scheduling, retail support and compliance with Saudi Municipality standards.

Key responsibilities

• Greet, register and guide clients with professionalism, ensuring they feel welcomed.
• Handle phone, WhatsApp and email inquiries in English and/or Arabic promptly.
• Manage appointment bookings, confirmations and reminders to maximise show‑up rates.
• Address complaints empathetically and resolve issues quickly to preserve loyalty.
• Maintain a clean, organized and inviting reception and waiting area.
• Promote treatments, packages and retail products, educating clients on home‑care routines.
• Track and follow up with lapsed or prospective clients to increase return rates.
• Achieve monthly sales and upselling targets and support in‑branch marketing activities.
• Record bookings, payments and transactions accurately in the CRM/POS system.
• Perform daily cash‑up, reconciliation and generate performance reports.
• Ensure compliance with Saudi Municipality hygiene, safety and documentation standards.
• Coordinate with operations for maintenance, supplies and equipment servicing.
• Uphold the Furless brand image and collaborate with therapists and coordinators for smooth client flow.
• Participate in training sessions to improve sales, service and retention skills.

Required profile

• High school diploma or higher (administration or customer service diploma preferred).
• 1–3 years experience in front‑desk, sales or customer service, preferably in beauty, wellness or hospitality.
• Fluent English; Arabic is an advantage.
• Strong sales, upselling and relationship‑building abilities.
• Excellent organisational and multitasking skills.
• Understanding of Saudi Municipality hygiene standards (training provided).
• Sales‑driven, client‑focused, punctual and flexible with shift patterns.

Required skills

• Proficiency in MS Office.
• Experience with CRM/booking systems (Fresha preferred).