Front Office Agent – Saudi National

About the role

The Front Office Agent will be the first point of contact for guests at The House Hotel Dar Tantora in AlUla. This role focuses on delivering warm, professional service throughout the check‑in and check‑out process while supporting overall hotel operations.

Key responsibilities

• Greet and welcome guests, ensuring smooth check‑in and check‑out.
• Handle reservations, room assignments, and billing accurately.
• Provide information on hotel services, facilities, and local attractions.
• Respond promptly to guest requests, concerns, and complaints.
• Coordinate with Housekeeping, F&B, and other departments to meet guest needs.
• Follow front office procedures, safety standards, and compliance requirements.
• Maintain accurate guest interaction records in the property management system (PMS).
• Build positive relationships with guests through attentive, personalized service.
• Utilize hotel digital tools to manage reservations and guest services efficiently.
• Share guest feedback and suggest improvements to enhance service quality.

Required profile

• Diploma or degree in Hospitality, Tourism, or a related field (preferred).
• Saudi national.
• Strong communication and interpersonal abilities.
• Customer‑service orientation with a proactive attitude.

Required skills

• Proficiency with property management systems (PMS) and hotel digital tools.
• Ability to handle reservations, billing, and guest records accurately.