Front Office Supervisor

About the role

As a Front Office Supervisor at Hilton, you will lead the front desk team in delivering exceptional hospitality experiences. You will ensure smooth check‑ins, check‑outs, and overall guest service while embodying Hilton’s core values of integrity, leadership, teamwork, ownership, and urgency.

Key responsibilities

• Supervise daily front office operations, guaranteeing efficient guest arrivals and departures.
• Create schedules, assign tasks, conduct pre‑shift briefings, and provide on‑the‑spot coaching.
• Resolve guest inquiries and escalated issues directly, supporting team members as needed.
• Monitor lobby traffic and adjust staffing in real time to maintain service efficiency.
• Lead special projects, departmental initiatives, and ad‑hoc assignments.

Required profile

• Saudi national (exclusive requirement).
• Demonstrated passion for hospitality and delivering memorable guest experiences.
• Strong integrity, leadership ability, teamwork orientation, and a sense of ownership.
• Ability to act with urgency and discipline in fast‑paced environments.

Required skills

What we offer

• Opportunity to work for a globally recognized hospitality brand.
• Access to Hilton’s award‑winning workplace culture and career development programs.
• Comprehensive employee wellbeing benefits.