Hostess – Guest Relations & Seating Coordinator

About the role

The Hostess creates a warm and professional first impression for guests, manages the restaurant’s seating plan and reservations, and works closely with the service team to ensure smooth operations and high guest satisfaction.

Key responsibilities

• Welcome and greet guests in a friendly, professional manner.
• Manage reservations and maintain the reservation system accurately.
• Escort guests to their tables and present menus as needed.
• Monitor table availability and optimise seating arrangements.
• Coordinate with restaurant staff to ensure efficient guest flow.
• Answer guest inquiries and provide information about services and promotions.
• Handle guest concerns courteously and escalate when necessary.
• Maintain a clean and organised reception area.
• Assist with special events and group bookings.

Required profile

• High school diploma or equivalent; hospitality qualification is a plus.
• Previous experience as a hostess, receptionist or in customer service.
• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to work in a fast‑paced environment and handle multiple tasks.
• Good organisational and time‑management abilities.
• Flexibility to work shifts, weekends and public holidays.

Required skills

• Basic computer skills.
• Experience with reservation systems.