Junior Customer Service Representative (Remote)

About the role

We are looking for a motivated Junior Customer Service Representative to join our remote team. You will be the first point of contact for customers worldwide, delivering accurate information and empathetic support across phone, email, and chat.

Key responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product and service information, process orders, returns, and exchanges.
• Troubleshoot technical issues and guide customers to solutions.
• Maintain detailed interaction records in our CRM system.
• Escalate complex cases and follow up to ensure resolution.
• Identify opportunities to improve satisfaction and share feedback.
• Participate in training, coaching, and virtual team collaboration.

Required profile

• Excellent verbal and written English communication.
• Strong active listening, empathy, and calmness under pressure.
• Problem‑solving mindset, patience, and a positive attitude.
• Reliable, punctual, and adaptable to policy changes.
• Multilingual abilities are a plus for an international customer base.

Required skills

• CRM system usage

What we offer

• Competitive hourly wage or salary with performance incentives.
• Comprehensive training and career advancement opportunities.
• Flexible scheduling and remote work environment.
• Paid time off, employee discounts, and regular feedback.