Learning & Development Manager

About the role

As a Learning & Development Manager at Hilton, you will design, deliver, and oversee training programs that embody the brand’s commitment to exceptional hospitality. You will work closely with department leaders to ensure every team member has the knowledge and skills to create memorable guest experiences.

Key responsibilities

• Design, plan, and deliver hotel training programs aligned with corporate goals, covering topics such as harassment‑free workplace, diversity, new‑hire orientation, leadership, and service excellence.
• Conduct performance review meetings with managers, trainers, and staff to analyze trends, develop action plans, and celebrate achievements.
• Assess existing training initiatives, identify improvement opportunities, and recommend solutions tailored to departmental needs.
• Maintain and audit individual training records using designated systems and tools.
• Oversee department‑specific programs, including alcohol awareness, food safety, job‑skill checklists, and educational assistance.
• Supervise and coach the training team, fostering a positive and productive work environment.

Required profile

• Passion for hospitality and a commitment to spreading its warmth.
• Integrity, leadership, teamwork, ownership, and a sense of urgency.
• Ability to inspire and develop others while driving continuous improvement.

Required skills

What we offer

• Opportunity to work for a globally recognized hospitality brand.
• Supportive culture recognized as a Great Place to Work.
• Career development pathways within a large, award‑winning organization.