Quality Coordinator

About the role

The Quality Coordinator ensures product and service quality standards are met, supporting commercial teams by identifying improvement areas, implementing quality controls, and coordinating corrective actions to enhance customer satisfaction and regulatory compliance.

Key responsibilities

• Perform regular quality monitoring and inspections of commercial products and services, collaborating with suppliers to resolve issues.
• Investigate customer complaints, determine root causes, and drive corrective actions to prevent recurrence.
• Maintain accurate documentation for quality standards, audits, and corrective actions, ensuring compliance with regulations and company policies.
• Support continuous improvement initiatives by analyzing data, identifying enhancement opportunities, and recommending process adjustments.
• Work with the purchasing team to assess supplier performance, monitor compliance, and participate in supplier audits.
• Provide training on quality standards and promote a quality‑focused culture across departments.

Required profile

• Diploma or bachelor’s degree in a related field.
• 1–2 years of experience in quality assurance, compliance, or a similar role within a commercial or retail environment.
• Preferred certifications such as Certified Quality Lead Auditor or Certified Quality Technician.

Required skills

• Familiarity with Quality Management Systems (QMS) and ISO standards.
• Data analysis and problem‑solving abilities.
• Strong attention to detail and ability to work across multiple departments.