Remote Customer Service Representative

About the role

We are looking for a Remote Customer Service Representative to join PULSE (MENA)’s growing support team. In this role you will be the first point of contact for customers across the Middle East and North Africa, delivering timely and professional assistance through phone, email, live chat, WhatsApp and social media.

Key responsibilities

• Respond promptly to customer inquiries via multiple channels, providing accurate information about products, services and policies.
• Resolve complaints with empathy and efficiency, escalating complex issues when necessary.
• Maintain detailed records of interactions in the CRM system and keep customer data up‑to‑date.
• Collaborate with Operations, Sales, Technical Support and Quality Assurance to ensure seamless service delivery.
• Meet or exceed performance metrics such as CSAT, First Contact Resolution, Average Response Time and Attendance.

Required profile

• High school diploma (associate or bachelor’s degree preferred).
• 1–2 years of experience in customer service, contact centre or client support.
• Proven ability to work independently in a remote environment.
• Strong communication, problem‑solving and empathy skills.

Required skills

• Experience with CRM platforms, preferably Salesforce.
• High computer literacy and quick learning of new software.

What we offer

• Fully remote work arrangement.
• Opportunity to grow within a fast‑expanding regional company.
• Collaborative team culture focused on continuous improvement.