Reservations Supervisor

About the role

The Reservations Supervisor Executive oversees all reservation activities within the hotel, ensuring smooth booking processes, accurate inventory management, and support for revenue optimisation strategies. Working closely with Front Office, Sales, Revenue Management and other departments, the role aims to deliver seamless guest experiences while meeting occupancy and revenue targets.

Key responsibilities

• Supervise daily reservations operations and ensure compliance with hotel standards.
• Manage room bookings received via phone, email, online channels and travel agents.
• Monitor room availability, occupancy levels and booking trends.
• Maintain accurate reservation records in the Property Management System (PMS).
• Assist in implementing revenue management strategies to maximise room sales.
• Handle guest inquiries, special requests and reservation‑related complaints professionally.
• Coordinate with Front Office, Sales, Revenue and Housekeeping regarding arrivals and special arrangements.
• Review and manage group reservations.
• Train, guide and support reservation agents.
• Prepare daily, weekly and monthly reservation reports for management.

Required profile

• Bachelor’s degree in Hospitality Management, Business Administration or a related field.
• 2‑4 years of experience in Reservations or Front Office operations within the hospitality industry.
• Previous supervisory experience preferred.
• Fluency in English; additional languages are an advantage.

Required skills

• Proficiency with Property Management Systems (e.g., Pep).
• Strong command of Microsoft Office applications.