Shift Supervisor – Hospitality Operations
Apparel Group - UAE
وصف الوظيفة
About the role
The Shift Supervisor ensures smooth store operations during each shift, guaranteeing high standards of product quality, cleanliness, and guest experience. You will lead a team, manage cash procedures, and support the Store Manager in achieving sales targets.
Key responsibilities
- Lead and motivate team members, providing clear direction and on‑the‑job training.
- Handle guest interactions, resolve complaints promptly, and uphold hospitality standards.
- Enforce Tim Hortons operating policies, including cash handling, food safety, and break schedules.
- Maintain product merchandising, stock levels, and complete shift documentation such as waste records and store checklists.
- Assist the Store Manager with staffing coverage, sales driving, and operational efficiency.
- Observe health and safety protocols, report incidents, and use personal protective equipment as required.
Required profile
- Strong people‑management skills with the ability to lead by example.
- Customer‑focused attitude and ability to handle guest issues with urgency.
- Attention to detail for cash procedures and shift documentation.
- Willingness to work flexible hours and perform multiple store roles during busy periods.
Required skills
- Shift documentation
- Cash procedures
What we offer
- Opportunity to develop leadership skills in a fast‑paced hospitality environment.
- Supportive team culture focused on growth and guest satisfaction.
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Apparel Group - UAE