Team Leader - Guest Services

About the role

We are looking for a dynamic and guest‑focused professional to lead our Guest Services team. The Team Leader will ensure that every guest, especially Club Rotana and VIP guests, enjoys a memorable stay through attentive, personalized service.

Key responsibilities

• Provide personalized service to all guests, with special focus on Club Rotana and VIP guests.
• Prepare and coordinate guest amenities, welcome letters and fruit setups for VIP and long‑stay guests.
• Maintain up‑to‑date knowledge of hotel and local services, respond to guest queries and promote in‑house facilities.
• Update guest history profiles using the Opera system and generate next‑day arrival reports for VIPs and special status guests.
• Block rooms and allocate according to guest expectations, communicating special requirements to relevant departments.
• Make courtesy calls and complete daily call logs following established guidelines.

Required profile

• Degree in hospitality or related field.
• Previous front‑office experience in a hotel environment.
• Fluent written and spoken English and immaculate personal presentation.
• Strong problem‑solving abilities and ability to work under pressure.
• Team‑player who thrives in a multicultural setting.

Required skills

• Proficiency with the Opera guest profile system.