Visitors Services Lead

About the role

Ilmi is seeking a dynamic Visitor Services Lead to shape and deliver premium VIP and VVIP visitor experiences. You will be responsible for designing end‑to‑end protocols, coordinating with internal teams, and ensuring every touchpoint reflects Ilmi’s brand values and hospitality standards.

Key responsibilities

• Plan, coordinate and oversee VIP/VVIP visits, managing schedules, itineraries, logistics and hospitality arrangements.
• Develop and implement visitor service standards, protocols and operating procedures.
• Serve as the primary liaison for internal protocol, executive office and stakeholder teams during official visits.
• Supervise day‑to‑day visitor service operations and ensure exhibitions, facilities and experiences are visitor‑ready.
• Handle sensitive visitor requests with discretion, collect feedback and drive continuous service improvements.
• Prepare visit reports, service insights and operational updates for senior management.

Required profile

• Bachelor’s degree in Hospitality Management, Business Administration, Communications or a related field.
• 4–6 years of experience in visitor services, protocol, hospitality or customer experience.
• Fluency in Arabic and English is preferred.

Required skills