Executive Secretary – Hotel General Manager Support

About the role

The Executive Secretary provides trusted, high‑level administrative support to the General Manager of an IHG hotel in Saudi Arabia. This role ensures smooth communication across all hotel departments, manages the GM’s schedule, and assists with guest and stakeholder interactions.

Key responsibilities

• Manage the General Manager’s calendar, meetings, travel arrangements and correspondence.
• Act as liaison between the General Manager, hotel staff, guests and external partners.
• Support the GM on projects, ensuring deadlines are met and objectives achieved.
• Coordinate and attend weekly meetings, draft minutes and track action items.
• Prepare responses to guest questionnaires, concerns and complaints for GM approval.
• Translate communications and represent the GM when required.
• Prepare complimentary forms, upgrade requests and gift vouchers.
• Maintain confidential filing systems, both electronic and physical.
• Screen and prioritize incoming calls and emails.
• Draft, proofread and format official correspondence, memos and reports.

Required profile

• Saudi national with a Bachelor’s degree in Business Administration, Office Management or a related field.
• Previous experience as a Personal Assistant or Executive Assistant supporting senior leadership, preferably in hospitality.
• Strong English and Arabic proficiency, with translation/interpretation ability preferred.
• High level of professionalism, attention to detail and ability to handle sensitive information.

Required skills

• Microsoft Office
• Hotel PMS systems (experience is a plus)

What we offer

• Competitive salary with performance‑based rewards.
• Extensive benefits package, including impressive room discounts.
• World‑class training and development opportunities.
• Inclusive work environment that celebrates diversity.