Front Desk Agent – Luxury Hotel (Saudi Arabia)

About the role

Join the prestigious Mandarin Oriental Al Faisaliah Riyadh as a Front Desk Agent, delivering world‑class hospitality to discerning guests. You will be the first point of contact, ensuring a seamless experience from arrival through departure.

Key responsibilities

• Manage guest check‑in and check‑out procedures efficiently.
• Handle billing transactions and resolve guest inquiries.
• Maintain front‑desk operations, including reservations and phone handling.
• Provide personalized service, anticipating and fulfilling guest requests.
• Ensure compliance with health, safety, and hotel policies, including appropriate use of hotel IT resources.
• Support additional duties as directed by management.

Required profile

• Strong commitment to integrity, respect, and teamwork.
• Growth‑mindset with a passion for delivering exceptional guest service.
• Ability to establish personal contact with guests and maintain a warm, professional demeanor.
• Awareness of health and safety regulations and hotel standards.

Required skills

• Guest Service
• Billing transactions
• Check‑out procedures
• Front desk operations

What we offer

• Opportunity to work in a globally recognized luxury hotel brand.
• Dynamic team environment focused on excellence.
• Professional development within the hospitality industry.