Front of House Team Member – Salon

About the role

The Front of House Team Member will be the face of BRAU in Riyadh, delivering a seamless and elevated client experience within the salon environment. You will welcome guests, manage bookings and ensure the daily operations run smoothly while upholding the high standards of the BRAU brand.

Key responsibilities

• Greet clients, check them in and out, and process payments.
• Maintain and optimise the daily appointment schedule and client profiles.
• Handle cash reconciliation and point‑of‑sale transactions.
• Address client inquiries, complaints and late arrivals with empathy.
• Provide detailed information about services, products and consultations.
• Promote and upsell treatments, retail products and packages.
• Support artists by managing their schedule requirements.
• Maintain accurate records for audits and internal reporting.

Required profile

• Previous experience in front‑of‑house, reception, hospitality or customer service.
• Excellent verbal communication and a polite, professional manner.
• Strong organisational skills with the ability to prioritise under pressure.
• Reliable, punctual and presentable with a customer‑first attitude.

Required skills

• Proficiency with Microsoft Office.
• Familiarity with Google Workspace.
• Experience using CRM or bespoke booking systems.
• Basic numeracy and point‑of‑sale cash handling.