Front Office Manager – Luxury Resort (Saudi National)

About the role

As Front Office Manager at Basiqat Resort by Mantis, you will lead the front office operation, ensuring seamless guest journeys from arrival through departure while embodying the brand’s conservation‑focused luxury ethos.

Key responsibilities

• Oversee daily front office operations, including reception, concierge and guest services to ensure seamless arrival and departure experiences.
• Lead pre‑opening planning, develop SOPs, set up systems and ensure operational readiness for the new resort.
• Create personalized guest experiences, manage feedback and implement service recovery to maintain high service standards.
• Recruit, train and develop a high‑performing front office team, conducting briefings and coaching sessions.
• Monitor performance against KPIs, optimise room revenue through upselling and collaborate with reservations, sales and finance.

Required profile

• Saudi national with 6–10+ years progressive front office experience, including leadership roles.
• Background in luxury hotels, resorts or lifestyle hospitality, preferably with pre‑opening experience.
• Strong understanding of front office operations, guest experience standards and luxury service.
• Hospitality management degree or equivalent qualification preferred.

Required skills

• Proficiency with Property Management Systems (PMS) and operational reporting tools.

What we offer

• Competitive salary and comprehensive healthcare benefits.
• Opportunities for career progression within a global hospitality group.
• Learning and development programmes to broaden skill‑sets.
• Work in a purpose‑driven brand focused on conservation and sustainable tourism.