General Manager – Specialty Coffee & Retail

About the role

We are seeking a dynamic General Manager/Director to lead a premium specialty coffee and retail operation in Riyadh. This senior leadership position offers full strategic and operational control, driving growth, profitability, and brand excellence.

Key responsibilities

• Provide strategic direction and leadership to achieve financial and operational goals.
• Assume full P&L responsibility, including budgeting, forecasting, and performance analysis.
• Oversee day‑to‑day retail operations, ensuring product quality, customer service, and efficiency.
• Lead, mentor, and develop a high‑performing team while fostering a collaborative culture.
• Act as the primary brand ambassador, delivering a consistent customer experience across locations.
• Develop and implement business development strategies to expand market presence.
• Manage supplier relationships, supply chain logistics, and inventory control.
• Ensure compliance with local health, safety, and licensing regulations.

Required profile

• Proven senior leadership experience (General Manager, Operations Director, etc.) in premium F&B, hospitality, or retail.
• Direct experience in the specialty coffee industry is highly desirable.
• Demonstrated full P&L management of a multi‑site retail business.
• Strong commercial acumen, strategic mindset, and results‑oriented approach.
• Experience working in the Middle East, particularly Saudi Arabia, is a significant advantage.
• Excellent organisational and problem‑solving abilities.
• Fluency in English; Arabic proficiency is a strong asset.

Required skills

What we offer

• A highly competitive salary and benefits package commensurate with experience and seniority.