Guest Service Officer

About the role

As a Guest Service Officer you will deliver professional guest services in Plaza Premium Group’s airport lounges across the Kingdom of Saudi Arabia. You will ensure a welcoming, efficient, and courteous experience for travelers while supporting daily lounge operations.

Key responsibilities

• Handle guest check‑in procedures and enforce lounge admission guidelines.
• Greet, receive, and bid farewell to guests at lounge entrances and reception areas.
• Assist guests with internet access, baggage arrangements, shower use, and nap‑room bookings.
• Conduct regular checks of lounge areas and report any maintenance or cleaning needs.
• Promote lounge services, respond to guest requests, and resolve complaints professionally.
• Manage lost‑and‑found items with accurate documentation.
• Process cash transactions and maintain guest records with integrity.
• Handle confidential guest information discreetly.

Required profile

• Passionate about delivering exceptional customer service.
• Ability to listen, act quickly, and think innovatively.
• Willingness to speak up, share ideas, and collaborate with a global team.
• Kind, courteous, and respectful attitude toward all guests.

Required skills

• No specific technical skills required.