Guest Services Manager – Saudi Arabia

About the role

Rotana Hotels & Resorts is looking for a dynamic Guest Services Manager to lead its front‑office team in Saudi Arabia. The successful candidate will ensure every guest enjoys a memorable stay by delivering exceptional service and swift, creative solutions.

Key responsibilities

• Maintain up‑to‑date knowledge of hotel facilities, local attractions, promotions and events.
• Actively gather guest feedback and preferences, initiating actions to maximise satisfaction.
• Monitor front‑office staff performance, recognising excellence and ensuring courteous service from arrival to departure.
• Handle guest complaints promptly, maintaining smooth relationships between management and guests.
• Uphold cleanliness, safety and hygiene standards across all front‑office areas.
• Coordinate guest requests, special needs and amenity distribution in line with departmental standards.

Required profile

• Degree in hospitality or a related field.
• Previous experience in a hotel front‑office department.
• Fluent written and spoken English with immaculate personal presentation.
• Strong problem‑solving abilities and the capacity to work under pressure.

Required skills

• Opera property‑management system.
• Computer literacy.
• Executive Club operations.
• Guest Relations.

What we offer

• Opportunity to work with a leading regional hotel brand.
• Collaborative, multicultural team environment.
• Professional development in a fast‑paced hospitality setting.