Hospitality Receptionist – Front Desk Guest Services

About the role

Join Hilton’s award‑winning hospitality team as a Receptionist and be the first smile guests see. You will create memorable first impressions, manage smooth check‑ins and check‑outs, and help guests discover the warmth of Hilton’s service.

Key responsibilities

• Greet guests, verify reservation details, assign rooms, issue keys and provide welcome materials or bell‑service assistance.
• Process departures by confirming charges, handling payments, issuing receipts and accurately using the point‑of‑sale system.
• Maintain comprehensive knowledge of hotel offerings, room types, rates, promotions and local attractions to answer guest inquiries.
• Utilise up‑selling techniques to promote hotel amenities and maximize revenue.
• Respond promptly to guest requests, resolve concerns with care and urgency, and manage messages and communications efficiently.

Required profile

• A genuine passion for spreading hospitality warmth.
• Integrity – always doing the right thing.
• Leadership qualities that inspire teammates.
• Team‑oriented mindset.
• Strong sense of ownership and accountability.
• Focus on the present with urgency and discipline.

Required skills

• Proficiency with point‑of‑sale (POS) systems.
• Effective up‑selling and guest‑service techniques.