Key Account Manager – Food & Beverage

About the role

The Food & Beverage (F&B) Account Manager is responsible for managing and growing assigned customer accounts within the F&B sector. The role focuses on delivering expert technical service, ensuring revenue retention, and identifying opportunities for product growth.

Key responsibilities

• Manage and develop assigned F&B customer accounts.
• Provide technical service and application support to ensure customer satisfaction and retention.
• Identify up‑selling and cross‑selling opportunities within existing accounts.
• Maintain pricing discipline and achieve gross profit targets.
• Analyze customer needs and usage trends to recommend tailored solutions.
• Prepare account reviews and performance reports.
• Coordinate with internal technical, supply chain, and marketing teams to fulfill customer requirements.
• Ensure compliance with company safety and ethical standards.

Required profile

• Deep understanding of F&B industry processes and challenges.
• Applied knowledge of chemical solutions and sanitation processes used in production environments.
• Familiarity with HACCP, ISO, and local food safety regulations.
• Strong relationship‑building and communication abilities.
• Ability to work independently on moderately complex service and account tasks.

Required skills

• Proficiency with CRM systems.
• Advanced use of the Microsoft Office suite.
• Knowledge of HACCP standards.
• Knowledge of ISO food safety standards.