Operations Support Specialist

About the role

The Operations Support Specialist ensures continuous legal status for alfanar employees in Saudi Arabia by managing Iqama, work permit and visa processes in line with government regulations. The role provides day‑to‑day coordination, emergency handling and financial processing to maintain high service standards.

Key responsibilities

• Control Iqama renewal through the Muqeem system, maintain tracking sheets and monitor shared Excel files for follow‑ups.
• Address renewal notices, compliance alerts and resolve emergency Iqama cases promptly.
• Review, issue and follow up on work permit renewals and new issuances, ensuring Ministry of Labor compliance.
• Manage visa, exit and re‑entry processing (emergency, extension, final exit, cancellation) and prepare related settlements.
• Lead special projects related to Iqama renewals, profession change requests and dependent separation payments.
• Execute banking payments for visas, Iqama renewals and work permit fees with accurate documentation.
• Maintain daily communication with administration and staff, handling inquiries and professional email correspondence.
• Provide emergency coverage and night‑shift support for Iqama‑related issues.

Required profile

• Proven experience in HR or administrative support within Saudi Arabia.
• Familiarity with Saudi government procedures for Iqama, work permits and visas.
• Strong attention to detail and ability to meet tight deadlines.
• Effective communication skills for stakeholder interaction.

Required skills

• Excel
• Muqeem system
• Banking transaction platforms
• Knowledge of Ministry of Labor regulations and visa processes