Senior Customer Representative - Companion Animals

About the role

MSD is hiring a Senior Customer Representative for its Companion Animals (CA) business in Riyadh, Saudi Arabia. The role focuses on building long-term, profitable relationships with CA customers, growing their sales and wallet share, and acting as the main point of contact between the account and the company's animal health portfolio.

Key responsibilities

• Build mutually beneficial, long-term relationships with CA customers and achieve budgeted sales targets.
• Analyse customer and market data to spot opportunities for animal health solutions and anticipate factors affecting strategy.
• Negotiate with internal and external groups and coordinate information exchange between animal health and CA accounts.
• Manage sales and services of customers, increasing wallet share and acting as the primary contact.
• Work with local marketing and technical services to implement programmes with key accounts, and educate customers on the brands.
• Forecast monthly product volumes and secure agreements linking company resources to customers' long-term needs.
• Keep the country lead informed of trends and competitive initiatives, and develop growth strategies for ruminant key customers in the Western and Eastern regions.
• Ensure spending delivers a solid return on investment and builds brand sustainability.

Required profile

• Bachelor's degree in veterinary medicine (or relevant degree) with experience in the animal health pharmaceutical business.
• Understanding of the companion animals industry, market trends and business environment.
• Proven planning, forecasting, negotiation, organisation and problem-solving skills.
• Ability to work in a multicultural environment and to travel as needed.
• Based in Saudi Arabia; a valid driving licence is required.
• Growth and accountability mindset, fluent business English, and excellent written, verbal and presentation skills.

Required skills

• Account management and sales target achievement.
• Data analysis and identification of sales opportunities.
• Negotiation and understanding of sales metrics.
• Technical ability with Microsoft Office applications.