Senior Operations Manager – Coffee & Roastery

About the role

We are looking for a Senior Operations Manager to lead daily operations across multiple CORE Coffee & Roastery locations in Riyadh. You will ensure consistent service standards, drive sales growth, and uphold the quality of our coffee and products.

Key responsibilities

• Oversee daily operations across all branches, ensuring SOPs and service procedures are followed.
• Monitor store performance, conduct audits, and implement corrective actions.
• Drive sales, profitability, and business growth by analysing KPIs such as sales, transaction value, labor and food costs, wastage, and customer satisfaction.
• Lead, coach and develop Store Managers and operational teams, handling manpower planning, scheduling and employee engagement.
• Maintain consistent coffee quality, preparation standards and product specifications in coordination with the Roastery and Supply Chain.
• Control costs, manage inventory, reduce waste and oversee ordering, receiving and stock rotation.
• Ensure high standards of customer service, address feedback and improve brand experience.
• Guarantee compliance with food safety, health, safety and municipal regulations through regular inspections.

Required profile

• Bachelor's degree in Business Administration, Hospitality, F&B Management or related field.
• 7‑10+ years of experience in F&B operations, preferably in specialty coffee or multi‑unit environments.
• Proven track record managing multiple outlets and delivering P&L results.
• Strong leadership, communication and problem‑solving abilities.

Required skills