Technical Support Engineer
Diwan of Excellence Company · Jubail
وصف الوظيفة
About the role
We are looking for a Technical Support Engineer to join our team in Jubail. The role involves delivering on‑site technical assistance for a range of laboratory and industrial equipment, ensuring customers receive prompt and effective solutions.
Key responsibilities
- Provide first‑line technical support and troubleshoot product and system issues for lab equipment, chemicals, 3D printers and robotics.
- Collaborate with engineering, sales and R&D teams to resolve complex technical challenges.
- Maintain accurate documentation of incidents, resolutions and service procedures.
- Assist with the installation, commissioning and maintenance of customer equipment.
- Deliver timely on‑site support to clients in Jubail and surrounding areas.
Required profile
- Proven experience in technical support and troubleshooting.
- Strong analytical abilities to diagnose problems and implement solutions.
- Background in customer support with a focus on timely assistance.
- Excellent communication and teamwork skills.
- Bachelor’s degree in Engineering, IT or a related field preferred.
- Willingness to work on‑site in Jubail.
Required skills
- Technical support
- Troubleshooting
- Knowledge of laboratory equipment
- 3D printing technology
- Robotics systems
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Diwan of Excellence Company
Jubail
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