Telephone Sales Agent – In‑Room Dining

About the role

Join a leading hospitality brand as a Telephone Sales Agent for In‑Room Dining. You will be the first point of contact for guests ordering room service, ensuring a seamless and memorable dining experience.

Key responsibilities

• Take and log room‑service orders over the phone using the MICROS POS system.
• Answer guest questions about menu items, wine selections, and dietary requirements.
• Coordinate with kitchen staff and communicate any special requests or allergies.
• Notify guests and management of any service delays.
• Process all payment methods and complete closing MICROS reports.
• Maintain cleanliness of the work area and adhere to safety and security policies.
• Uphold professional appearance and confidentiality standards.

Required profile

• High school diploma or GED equivalent.
• Saudi national (as indicated in the title).
• No prior work experience required.
• Ability to stand, sit, or walk for extended periods and lift objects up to 10 lb.

Required skills

• Proficiency with the MICROS point‑of‑sale system.
• Clear, professional telephone etiquette.
• Basic knowledge of menu items and wine varieties.

What we offer

• Full‑time employment in a prestigious hotel environment.
• Opportunities for career growth within a global hospitality brand.
• Comprehensive training on service standards and safety procedures.