Waiter / Waitress – Guest Service Role

About the role

The Waiter/Waitress ensures guests receive attentive, high-quality service throughout their dining experience. This front-of-house position involves taking orders, delivering food and beverages, and maintaining hygiene standards in a restaurant environment.

Key responsibilities

• Greet guests warmly, present menus and assist with food and beverage selections.
• Accurately record guest orders and communicate them to the kitchen, noting special requests and dietary needs.
• Deliver food and drinks promptly, ensuring proper presentation and order accuracy.
• Manage a designated section of 1-6 tables, providing continuous service and checking on guest satisfaction.
• Perform regular table checks, address concerns, and respond to guest inquiries or complaints professionally.
• Follow Front-of-House Standard Operating Procedures, HACCP Intermediate and FM Mandates, and maintain food safety and hygiene standards.
• Support inventory control and asset management by adhering to Food Service Standards and Material Control.

Required profile

• High school diploma or equivalent.
• Minimum three years of experience in food and beverage service, preferably in a guest-facing role.
• HAACP Intermediate certification.
• Experience managing a section of tables and delivering high-quality guest service.
• Ability to multitask in a high-pressure environment and communicate effectively in English; Arabic is a plus.
• Physical ability to stand for extended periods without visual or auditory impairments.

Required skills

• HAACP Intermediate certification.