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This job expired on 19/07/2026. It no longer accepts applications.
Technical Support Specialist
IT Pillars · Riyad
Job description
About the role
We are seeking a Technical Support Specialist to join our growing team and deliver high‑quality technical assistance to our clients. The role involves remote troubleshooting, ticket resolution, and collaboration with internal teams to ensure seamless service delivery.
Key responsibilities
- Respond to client support tickets promptly and provide accurate solutions.
- Troubleshoot and resolve technical issues remotely.
- Collaborate with internal teams to address complex problems.
- Train users on new system features and updates.
- Document support activities and maintain solution records.
Required profile
- 2–4 years of experience in technical support, preferably within ITSM or ITIL environments.
- Strong troubleshooting abilities and clear communication skills.
- Customer‑oriented mindset with high attention to detail.
Required skills
- Experience with ITSM tools such as ManageEngine ServiceDesk Plus, ServiceNow, or Jira Service Management.
- Knowledge of IT infrastructure components including servers, domains, Active Directory, networks, DNS, and DHCP.
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IT Pillars
Riyad