Cards Fraud Control Lead

About the role

The Cards Fraud Control Lead is responsible for supervising all cards fraud control activities, ensuring that fraud losses remain within target levels and that the bank complies with Visa, MasterCard and local regulations. The role combines operational oversight, rule development, and continuous improvement of fraud detection processes.

Key responsibilities

• Develop and implement SOPs to manage systematic fraud attacks and analyse transaction trends.
• Supervise the creation and maintenance of system rules that monitor fraudulent transactions.
• Monitor suspicious transactions in real time, ensuring immediate action and compliance with Visa, MasterCard and SAMA rules.
• Coordinate communication with cardholders, merchants and bank branches to gather required information and provide feedback.
• Ensure all fraud cases are transferred to charge‑backs or claims in line with regulatory requirements.
• Prepare monthly fraud reports for Visa, MasterCard and SAMA.
• Review and update fraud detection rules regularly, suggesting enhancements based on analysis.
• Oversee a small team, monitor their performance and provide guidance.
• Produce MIS reports on fraudulent transactions and highlight key findings to management.
• Identify opportunities to improve controls and reduce exposure while staying current with industry fraud trends.

Required profile

• Proven experience supervising a fraud control team within a banking environment.
• Strong knowledge of Visa, MasterCard and local (SAMA) fraud regulations.
• Ability to analyse fraud cases, develop rules and optimise processes.
• Excellent communication skills for interaction with cardholders, merchants and internal departments.
• Commitment to continuous improvement and staying updated on fraud trends.

Required skills

What we offer

• Opportunity to lead a dedicated fraud control team in a major Saudi bank.
• Exposure to international card schemes and regulatory frameworks.
• Professional development in fraud risk management.