Assistant Front Office Manager

About the role

This entry‑level management position supports the Front Office team in a busy hotel environment, overseeing Bell staff, Switchboard and Guest Services. The role ensures guest and employee satisfaction while contributing to the operating budget.

Key responsibilities

• Support the Front Desk team and oversee daily shift operations, including Bell staff, Switchboard and Guest Services.
• Act as the point of contact in the absence of the Front Office or Front Desk Manager, ensuring continuity of service.
• Monitor guest service standards, handle complaints, and resolve conflicts to maintain high satisfaction levels.
• Supervise staffing levels, train staff on credit policies, and drive same‑day selling to maximize room revenue.
• Assist with financial and administrative duties, including budgeting and reporting.

Required profile

• High school diploma or GED with at least 2 years of experience in guest services, front desk or a related area, **or** a 2‑year degree in Hotel Management, Hospitality, Business Administration with no experience required.
• Strong interpersonal and communication skills, honesty, integrity and the ability to lead by example.
• Ability to coach, counsel and motivate team members and handle employee questions.

Required skills

• Proficiency in front office operations and guest service procedures.
• Understanding of credit policies and room revenue management.